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Why aren't the changes I made in the app configuration (from website) reflecting in the mobile app?
Try closing the mobile app completely and then restarting it. This should help sync the changes.
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How do I set the call recording path?
You can use this feature only if your mobile device supports call recording. To set the call recording path, log in to the SalesCaller app. Open the side drawer, click on 'Settings', then select 'Call Recording Location'. Choose the folder where your default call recording app stores recordings.
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Why are my location logs not being created?
Location logs are generated only when you are checked in. If you were checked in but still logs were not created, it's possible that Android's battery management or app standby feature may have terminated the app or placed it in sleep mode due to inactivity. Try staying active within the app at regular intervals. If the issue persists, please contact us at +91 78878 86880.
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How can I disable popups for incoming/outgoing calls on my personal number?
Log in to the SalesCaller app. Open the side drawer, click on 'Settings', then select 'SIM Settings'. Choose the SIM for which you want to receive popups. You can also set the default SIM for the dialer. This setting applies only to calls made from the app.
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Why are my working hours incorrect?
Ensure you are checked in when you start working. You can check your status in the top left corner of the app. A green dot indicates you are checked in, while a red dot means you are checked out.
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Why does my autodial stop after receiving an incoming call?
To ensure a seamless experience, the autodial feature is paused when you receive an incoming call. You can resume autodialing from where you left off by clicking on 'Start Autodial'.
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Why am I seeing a white screen after logging in?
This may be due to no data connection or a poor data connection. Ensure you are connected to a stable network and try again. If the issue persists, feel free to call us at +91 78878 86880.
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Why can't I choose a location while creating a visit log?
To maintain the integrity of visit logs, the app automatically uses the current device location. This ensures accurate and reliable records.
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Can I use the mobile application in offline mode?
Yes, you can use certain features of the mobile application in offline mode. This includes creating call logs, visit logs, and contacts. Once you are connected to the internet, your offline data will automatically sync without any manual intervention. However, certain features, such as check-in/check-out, strictly require an internet connection.
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What should I do if my app is crashing?
You can try clearing the cache. Go to Settings > Apps > Manage Apps > select Salescaller.io > click on Clear Data, then choose Clear Cache or Clear All Data. The options may vary depending on your device.
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What permissions do I need to grant for the Salescaller.io app?
The Salescaller.io app requires the following permissions: location, contacts, phone, and storage.
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I have added some contacts through the mobile app, but I don't see them in the autodial list.
Only contacts assigned to you by the business owner as autodial under a specific product will appear in the autodial list. If you have selected a different product, those contacts will not be visible. Additionally, if the business owner has assigned the contacts as manual dial, they will not show up in the autodial list.
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What do I need to do before I start working in offline mode?
Before working in offline mode, ensure you load all configurations by connecting to a strong data network. Also, make sure you are checked in before going offline.
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What do I need to do to stop unwanted popups on my personal contacts?
To stop popups for specific numbers, add those numbers to your personal list. You can categorize a contact as personal when the first popup appears or by opening the app, selecting 'Personal' from the side drawer, and adding the contact there.
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I received a success message after assigning contacts to a user, but the contacts aren't actually assigned.
Ensure that you haven't reached the limit for the number of users that can be assigned to a single contact. To adjust this setting, log in to the website, navigate to 'Business Configuration' in the sidebar, and click on 'App Config'. You can then modify the value of the "Assign Contact User Limit" option and save your changes.
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Why, as a manager, can't I see a user's data?
The manager-user hierarchy is a feature in our system. Ensure that the user whose data you want to access is designated as reporting to you. If not, please contact your business owner and request to be set as the reporting manager for that user.
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What happens when my subscription expires and I don't renew it?
If your subscription expires and you choose not to renew it, you'll automatically be shifted to our free subscription plan, which is available for a lifetime. Your data will be securely preserved. However, your role will be changed to field agent, and any users you've created will be marked as inactive. This means they won't be able to log in to the web application or mobile app until your subscription is renewed.
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Why are some records of visit logs highlighted in red?
The first visit log's location is considered the primary location for that contact. If subsequent visit logs fall outside the specified radius from the primary location, they are highlighted in red. This feature helps ensure that your agents are visiting clients at specified locations.
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Why do I see some location logs highlighted in red?
Location logs are marked with red if they are created outside the specified radius from the user's workplace location. This feature helps ensure that logs are within the expected vicinity.
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Why were some contacts not uploaded during bulk uploading?
We check if the given contacts are already present in the system. If a contact is found to be a duplicate, it is skipped during the upload.
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Why is the alternate number of my main contact showing nothing?
If any of the alternate numbers for a main contact already exist in the system, all alternate numbers for that main contact will be skipped.
